Do you know Crossword

____ _______ ______ is what is used to call a customer
When verifying the debit card on file you also need to confirm the __________ ____
___ ____ __ ___ must be provided when adjusting a late fee
The ____ __ ____ should be read to the customer when taking a check by phone payment.
When closing an account you should be provided two ________ ________ as a way to save
Do not forget to get the ____ ____; when a customer only gives you their first name
These 3 items (first name, last name & relationship) must be added to memo when speaking with a _____ _____
Offering to wave a late fee with a payment should only be offered when the account is in ___ ___
When there is a _____ ____; you should always transfer call.
When closing an account we must ______ the two ways to apply
When a Third Party get on the phone we should give the recorded line __________
NACHA scripting: "_____ ______ for questions about the payment"
Always remember to _______ the call
When the customer DOB is incorrect; you must always verify in ________ before you make the change.
The cut off times are in _______ time zone
We ______ ___ provid the customer with the check digit
If a thrid party wants to make a payment we must _____ the full debit or accont number
If a POS advises that the customer lost their card we should follow the lost card
If a customer states they received an email stating the email address on their Kohls.com account was changed to an unauthorized email address you should follow the ________ _______ _______ procedure
Purchase can not be given to a third party