Criminal Thinking Crossword

Deliberate effort to hear and Understand
You can't see from outside what person is saying in head
You can see when person is...
Getting information or clarification
Provide objective information
We have them almost all the time but don't always pay attention to them (tune in internally)
What controls the way people act
Thoughts & Feelings leading you into trouble
Nobody has the right to control my life
Growing up; Parents are almost always right
Writing out situation, thoughts, feelings, attitudes & beliefs
Figure out what peson might be feeling
Module
Tell the person what you would like done about the problem
Acknowledging your wrong/fault
Try to understand what the person is angry about
both parties reach mutual agreement (not compromise)