Type
Crossword
Description

Transmit information Communicate
If the caller is upset, stay Calm
Watch your ________when speaking to the customer tone
Being of service or assistance Helpful
Work done by one person or group that benefits others Service
A facial expression characterizerd by turning up the corners of the mouth; usually shows pleasure or amusement Smile
Someone who pays for goods and services Customer
I will always use the _________ communication principle AIDET
What device should never interrupt my work Cell phone
Working with a spirit of cooperation and collaboration Team Work

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

Customer Service Crossword

Type
Crossword
Description

A facial expression characterized by turning up the corner of the mouth; usually shows pleasure or amusement smile
Being of servce or assistance Helpful
I will always use the _ _ _ _ _ communication principle AIDET
Be aware of your _____ when speaking to a customer tone
Working with a spirit of cooperation and collaboration teamwork
Work done by one person or group that benefits others service
What device should never interrupt my work cellphone
Transmit information Communicate
If the caller is upset, stay ____ calm
Someone who pays for goods and services customer
Hear with intention Listen
Recognize with gratitude; be grateful for Appreciate

Customer Service Crossword Puzzle

Type
Crossword
Description

If the caller is upset, stay Calm
What to watch when speaking with customers Tone
Being of service or assistance Helpful
A form used in making a request Application
Work done by one person or group that benefits another Service
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement Smile
Make an______ to pay a bill late Arrangement
Someone who pays for services Member
Assist member with navigating the Member Website
The first known use of a ______ was in 1885 Phone
Hear with intention Listen
Recognize with gratitude; be grateful for Appreciate
Always provide ______customer service Excellent
Always go the Extra Mile
Show ______towards the member Empathy

CUSTOMER SERVICE WEEK Crossword

Type
Crossword
Description

Transmit Information Communicate
If the caller is upset, stay calm
Customers that put their services on vacation over the summer are called Snowbirds
Watch your __________when speaking to customers Mouth
Being of service or assistance Helpful
A form used in making a request Application
Work done by one person or group that benefits another service
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The opportunity to pay a bill late without having services shut off is an arrangement
Someone who pays for services Customer
The first known use of a ___________was in 1885 Phone
Hear with intention Listen
Recognize with gratitude: be grateful for appreciate
When a customer's service is not working we submit a work order

First Impressions Crossword Puzzle

Type
Crossword
Description

A person who spends some time at another person's home in some social activity Guest
A person(s) who gives salutations upon meeting Greeters
To have or establish successful communication; make contact Connect
A person who performs a service willingly and without pay Volunteers
Recognize with gratitude; be grateful for Appreciate
Transmit information Communicate
Take one for the ____ Team
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement Smile
Lend a hand Help
Work done by one person or group that benefits another Service
The act of giving hope or support to someone Encouragement

Customer service Crossword

Type
Crossword
Description

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

What Are Soft Skills Crossword

Type
Crossword
Description

keeping the customer on track call control
Our occupation Customer Service
The part of your voice that should be positive Tone
choices Options
amiable Friendly
Acquired facts and information Knowledge
two or more people communicating are having this conversation
I am sorry, for example apology
the loudness of a sound Volume
Paying attention to what one is saying listening
saying hello greeting
heartfelt;wholehearted sincere
the act of conveying a message to others communication
The opposite of negative positive
the opposite of positive negative
to turn up the corners of one's mouth smile
To relate to another's situation empathy
To restate a customer's issue for clarity paraphrase
the head of a group leader

2018 Customer Service Week Crossword

Type
Crossword
Description

Take one for the ________. TEAM
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement. SMILE
The ____ before the storm. CALM
Lend a hand. HELP
The capacity to help without getting angry or upset. PATIENCE
The people you serve each day. CITIZENS
Delighting your customers means _____ their expectations. EXCEEDING
A positive one will make your day better. ATTITUDE
The annual celebration of the importance of customer service is _____. 3 words CUSTOMERSERVICEWEEK
When speaking with customers you should vary the _____ of your voice. TONE
You start each call with a friendly ____. GREETING

Cell Phone Etiquette Word Search

Type
Word Search
Description

Listen
βŘΘΘĶŁϒΝ ❀
Interruptions
Identify
Enthusiasm
Tone
Caller
Message
Communicate
Notes
Brianna
Catie
Policys
Client
Polite
Professional
Etiquette
work
business
cellphone