Type
Crossword
Description

This crossword contains the following questions and answers:

A facial expression characterized by turning up the corner of the mouth; usually shows pleasure or amusement smile
Being of servce or assistance Helpful
I will always use the _ _ _ _ _ communication principle AIDET
Be aware of your _____ when speaking to a customer tone
Working with a spirit of cooperation and collaboration teamwork
Work done by one person or group that benefits others service
What device should never interrupt my work cellphone
Transmit information Communicate
If the caller is upset, stay ____ calm
Someone who pays for goods and services customer
Hear with intention Listen
Recognize with gratitude; be grateful for Appreciate

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Customer Service Week Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

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First Impressions Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

A person who spends some time at another person's home in some social activity Guest
A person(s) who gives salutations upon meeting Greeters
To have or establish successful communication; make contact Connect
A person who performs a service willingly and without pay Volunteers
Recognize with gratitude; be grateful for Appreciate
Transmit information Communicate
Take one for the ____ Team
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement Smile
Lend a hand Help
Work done by one person or group that benefits another Service
The act of giving hope or support to someone Encouragement

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CUSTOMER SERVICE WEEK Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Transmit Information Communicate
If the caller is upset, stay calm
Customers that put their services on vacation over the summer are called Snowbirds
Watch your __________when speaking to customers Mouth
Being of service or assistance Helpful
A form used in making a request Application
Work done by one person or group that benefits another service
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The opportunity to pay a bill late without having services shut off is an arrangement
Someone who pays for services Customer
The first known use of a ___________was in 1885 Phone
Hear with intention Listen
Recognize with gratitude: be grateful for appreciate
When a customer's service is not working we submit a work order

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Customer Service Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

If the caller is upset, stay Calm
What to watch when speaking with customers Tone
Being of service or assistance Helpful
A form used in making a request Application
Work done by one person or group that benefits another Service
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement Smile
Make an______ to pay a bill late Arrangement
Someone who pays for services Member
Assist member with navigating the Member Website
The first known use of a ______ was in 1885 Phone
Hear with intention Listen
Recognize with gratitude; be grateful for Appreciate
Always provide ______customer service Excellent
Always go the Extra Mile
Show ______towards the member Empathy

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Cutsomer Service Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Recognize with gratitude; be grateful for Appreciate
Lend a hand Help
The act of giving hope or support to someone Encouragement
A facial expression; usually shows pleasure Smile
Work done by one person or group that benefits another Service
Hear with intention Listen
Transfer of information Communicate
Good-natured tolerance of delay or incompetence Patience
Very concerned about the needs of others Attentive
To receive input Feedback
To solve a problem you find a Solution
Settlement of differences Compromise
Shows you understand others feelings Empathy
Focus on the Customer
There is no I in Teamwork

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Professionalism Vocabulary Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

to build confidence through teamwork and open, candid communication trust
to treat one another with dignity, and fairness, appreciating the diversity of our workforce and the uniqueness of each person respect
to say what we mean, to deliver what we promise, and to stand for what is right integrity
– to speak up, without fear of retribution; to be accountable for one’s actions responsibility
individual’s attitude toward work and dedication to completing a job work ethic
to be truthful in all our endeavors, to be honest and forthright with one another, with our customers and our community honesty
reliable, trustworthy, accountable, steady dependability
being on time punctuality
cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause teamwork
reflection of opinion, work ethic, initiative attitude
doing something on your own without being told or given special incentive initiative
conducting oneself according to the highest standards of industry professionalism
a person who has commanding authority or influence, someone who keeps members focused on a goal, makes sure everyone understands the goal/task, watches the timeline, sets a good example leader
a set of moral principles, dealing with what is good and bad and with moral duty and obligation ethics
quality or state of being certain confidence
to act or work with another or others, act together or in compliance cooperation
following a line of conduct as though it were a profession professiona
response or opinion of a customer or the receiver of a service feedback
form used to grade the employee’s work performance evaluation
treating the customer with utmost respect, listening to customer needs, providing the best product/service to meet customer needs customer service

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Customer service Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

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Cell Phone Etiquette Word Search

Type
Word Search
Description

This word search contains the following answers:

Listen
βŘΘΘĶŁϒΝ ❀
Interruptions
Identify
Enthusiasm
Tone
Caller
Message
Communicate
Notes
Brianna
Catie
Policys
Client
Polite
Professional
Etiquette
work
business
cellphone

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WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

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QA S4X Behaviors Observations Bingo Cards

Type
Bingo Cards
Description

These bingo cards contain the following answers:

Be Warm & Friendly
Set Clear Expectations
Own It
Show Appreciation
Discover Needs
Be an XFINITY Ambassador
Listen & Respond
Make It Effortless
Used the Caller's Name
Sounded Excited About Comcast
Asked Probing Questions
Thanked Customer for Loyalty
Offered a Summary of The Call
Offered MyAccount App
Provided Caller with Empathy
Picked Up on Caller's Cues
Power Words for Confidence
Offered Personal Experience
Discussed Channel Line Up
Used Courtesy Phrases
Heard "I Love My Job" comment
Sounded Authentic & Genuine
Displayed a "Can Do" Attitude
Used Account Clues for Assist

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