Chapter 15 part 2 and Chapter 16 - control Worksheet

in the communication process, a return message to the sender that indicates the receivers understanding of the message
Anything that interferes with the transmission of the intended message
vocabulary particular to a profession or group that interferes with communication in the workplace
The system of official channels that carry organizationally approved messages and information
communication that flows from higher to lower levels in an organization
communication that flows from lower to higher levels in an organization
a regulatory process of establishing standards to achieve organizational goals, comparing actual performance and taking corrective action when necessary
the basis of comparison for measuring the extent to which various kinds of organizational performance are satisfactory or unsatisfactory
the process of identifying outstanding practices, processes, and standards in other companies and adapting them to your company
the process of steering or keeping on course
the situation in which behavior and work procedures do not conform to standards
the costs associated with implementing or maintaining control
measurement of organizational performance in 4 equally important areas : Finances, customers, internal operations, and innovation and learning
accounting statements that provide a snapshot of a company's financial position at a particular time
accounting statements also called profit and loss statements
calculations to track businesses liquidity efficiency and profitability overtime
quantitative plans to decide how to allocate money
a budgeting technique that requires managers to justify every expenditure every year
a performance assessment in which companies identify which customers are leaving and measure the rate at which they are leaving
customer perception that the product quality is excellent for the price offered