Hospitality and Tourism Vocabulary Crossword

The reception and entertainment of guests, visitors, or strangers at resorts; membership clubs, conventions, attractions, special events, and other services for travelers and tourists.
Tourist travel and the services connected with it, regarded as an industry combined with hospitality.
To temporarily have a room in a hotel, motel, inn, bed & breakfast, or hostel
The basic, underlying framework or features of a system or organization
The human quality of being different or varied
Not excluding any particular groups of people
Services that provide for guest expectations using the physical assets of the property
Items of value of guests such as comfort, safety, and enjoyable experiences that meet their emotional needs and expectations
Skills used to follow established protocols, operate equipment, maintain facilities, and utilize computer systems
Desirable qualities for certain forms of employment that do not depend on acquired knowledge. They include common sense, the ability to deal with people, and a positive, flexible attitude.