Type
Crossword
Description

This crossword contains the following questions and answers:

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

    Customize    

What Are Soft Skills Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

keeping the customer on track call control
Our occupation Customer Service
The part of your voice that should be positive Tone
choices Options
amiable Friendly
Acquired facts and information Knowledge
two or more people communicating are having this conversation
I am sorry, for example apology
the loudness of a sound Volume
Paying attention to what one is saying listening
saying hello greeting
heartfelt;wholehearted sincere
the act of conveying a message to others communication
The opposite of negative positive
the opposite of positive negative
to turn up the corners of one's mouth smile
To relate to another's situation empathy
To restate a customer's issue for clarity paraphrase
the head of a group leader

    Customize    

EMPATHY Word Search

Type
Word Search
Description

This word search contains the following answers:

RESPECT
ATTENTION
POSITIVE
PERSPECTIVE
RESOLUTION
EXPRESSION
SITUATION
REASSURANCE
COMMUNICATION
UNDERSTANDING
RESPONSIVE
CONFUSION
SORRY
FEELINGS
ACKNOWLEDGEMENT
FRUSTRATION
TONE
CUSTOMER
LISTEN
APOLOGIZE

    Customize    

Customer Service Week Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

    Customize    

Speech Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

To restate or summarize Paraphrase
Paying attention to what we hear Listening
Vibration of sound waves on the eardrum Hearing
"Undivided attention" Active listening
Presenting something thats not yours Plagiarism
1st 10 Amendments Bill of Rights
Hormones released into a bloodstream Adrenaline
A message is communicated Channel
A person who recieves a message Listener
Person who tells the message Speaker
Anything that a speaker communicates to someone else Message
Nonverbal messages sent from listener to a speaker Feedback
Time or place where speech takes place Situation
Rights/Wrongs in human affair Ethics
"400 to 800 words a minute" Spare
Nervous to talk in front of people Stage fright
Focused, organized thinking Critical

    Customize    

Speech class Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Whatever a speaker communicates to someone else Message
The means by which a message is communicated Channel
The person who receives the speakers message Listener
The person who is presenting an oral message to a listener Speaker
The time and place in which speech communication occurs Situation
The messages sent from a listener to a speaker Feedback
Branch of philosophy that deals with issues of right and wrong in human affairs Ethics
The use of language to defame or degrade individuals Namecalling
Name of first 10 amendments of US constitution Bill of rights
Presenting someone else's ideas as ones own Plagiarism
Stealing a speech entirely from a single source Global plagiarism
To restate or summarize an authors ideas in ones own words Paraphrase
Listening to evaluate Critical listening
Organized thinking Critical thinking
Mental imaging Visualization
A hormone released into the bloodstream in response to something Adrenaline
Anxiety over the prospect of giving a speech Stage fright
Controlled nervousness Positive nervousness

    Customize    

INTEGERS Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

The answer to a subtraction problem DIFFERENCE
The set of numbers that include all the positive and negative whole numbers and zero INTEGERS
The answer to an addition problem SUM
Numbers less than zero are called ____________ numbers NEGATIVE
The answer to a division problem QUOTIENT
The answer to a multiplication question PRODUCT
Numbers increasing from smallest to largest are in _____________ order ASCENDING
A number line is a line that shows the position and ____________ of numbers ORDER
Numbers that are decreasing from largest to smallest are in __________ order DESCENDING
The word used in a question that tells you to find the value of an expression EVALUATE
Adding a negative integer is the same as _______________ its opposite SUBTRACTING
Subtracting a negative integer is the same as adding its ______________ OPPOSITE
The symbol > means ' is ______________ than' GREATER
The symbol < means ' is __________ than' LESS
The general name for ALL positive or negative numbers is _____________ numbers DIRECTED

    Customize    

Customer Service Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

The ____ before the storm Calm
settlement of differences Compromise
Greet every customer with a ____ Smile
The transfer of informaton Communicate
What is a friendly relationship Rapport
she was full of good ____ Intention
There is no I in Teamwork
Lend a hand Help
Hear with intention Listen
Someone who pays for goods or services Customer
The act of giving hope or support to someone Encouragement
To accept or tolerate delay Patience
to solve a problem you find a ______ Solution
to provide service
to recieve input on one's opinion or experience Feedback
very concerned about the needs of others Attentive

    Customize    

Communication Skills Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Nodding your head is an example of Minimal Encouragers
In your own words restating what someone has said Paraphrasing
Crossing my arms is an example of what Body Language
Letting you know my feelings in first person is an example of I Statements
My body language should match what I am trying to Communicate
Paraphasing lets the speaker know you are listening and is an opprotunity to Clarify
If someone share along story with me it might be a good idea for me to create a brief statement with the main points. This is an example of Summarize
If my body is slumped down with no eye contact, but I tell you I am fine this might lead to Miscommunication
An I statement should include using first person I, what is impacting you, how it impacts you, and What you would like
Minimal Encouragers are used to let the person know it is okay to continue talking

    Customize    

Argument Essay Writing Terms Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

using evidence to persuade someone to agree with you argument
presents evidence to both sides of an argument argument essay
the position that supports the argument; thesis statement claim
facts or reasons that supports the claim: facts, statistics, examples evidence
chain of reasoning that connects evidence to the claim warrant
the opposite (opposing) position counterclaim
logical reasons for rejecting the counterclaim rebuttal
hook, basic information of topic, claim introduction
sum up important points, restate the claim conclusion
introduces the topic of the paragraph topic sentence
words used to help readers progress from one idea to another transitions

    Customize    

Customer Service Week Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

    Customize