Description

___& Service Quality Manual helps you identify appropriate/inappropriate behavior.
If a customer has a complaint regarding ___sales tactics, you must IMMEDIATLEY sit them with a banker to call the resolution team.
If a customer presents and ___repair check, you must check the endorsement to make sure all parties have endorsed it. If one is missing, have them sit with a banker to get the proper endorsement.
You need to ___ your hand when you see a banker opening an account without a customer present.
The 3 spaces that we keep our WF Emergency flipchart are the break room, behind the ___ line, and in the BCP Binder.
When a customer needs assistance with an interpreter you call _____ Line Solutions.
When you find cash at the ATM, in Dual Control, you must fill out a " ____ Ledger ticket-cash found at ATM". Then process it on SVT. We never give the cash back to the customer.
At the end of the day we lock up or ____ confidential information so it is not left out overnight.
What do we need to complete when someone deposits $15,000 in cash into an account?
We keep our check scanner cleaning cards behind the teller line on Station 1. We need to remove the __ before running the cleaner through.
When you suspect a drivers license has been altered, you check the ID under the "Fraud Fighter ___ light", against the ID Book & with a manager.
What do you document in the comments field on SVT when Option 1, approval given by, is used for nondeposit transactions?

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