Type
Crossword
Description

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

Bullying Prevention Crossword Puzzle

Type
Crossword
Description

When someone keeps being mean to someone else on purpose Bullying
Someone who stands up for someone being bullied Bystander
Facing the person, keeping your head up and using a streong, respectful voice are all examples of being... Assertive
Bystanders can make bullying worse when they do not... Report
The third step in helping to stop bullying Refuse
Having _______ can give you the courage to help stop bullying Empathy
Bullying is not Acceptable
If you do nothing when you see or know about bullying happening, you are part of the... Problem
Bullying is unfair and one- sided
USe __________ words to assertively refuse bullying Respectful
Bullying is not the same as Conflict
It is never too late to do the _______ thing Right

Manners and Etiquette Crossword

Type
Crossword
Description

What should you say if you walk in front of someone? ExcuseMe
Letting someone use something you are using is called? Sharing
When you ask for something you say? Please
When you receive something you say? Thank you
When you receive a gift you send a what? thank you card
If your parents ask you to do something, you show them what? respect
If you make someone else upset or sad, you say? I'm sorry
If someone is having a bad day and you see them upset, you ask? are you ok
When you meet someone you say? Nice to meet you
If a door is closed, you should always ___ before entering. knock
If you borrow something you should always ___ it. return
You should ___-__ after yourself; don't expect others to do it for you. clean up
If you loose at a food game or board game, loose with ___. grace

Microsoft Word Crossword

Type
Crossword
Description

This is inserted at the top of a document to put information such as your name, the date, and the page numbers. dotleaders
This page is put at the end of an essay to give your sources credit. bibliography
If a paragraph is flush with the left margin, than it is left __________. justified
This is the white space on the outside of a document. margin
One way to align a paragraph is to use a _______ indent. hanging
To make text stand out, you will make it ________. bold
Changing this means changing the way the text looks. font
This is a list of items to be discussed or acted upon. agenda
True or false? The time is included in the heading for minutes. true
_________ business was business that was not taken care of in the last meeting. old
These are small dots that all support an idea above it. bullets
These are images used to make a document more interesting. clipart
You can make an image the size and shape that you want by _________ the image. cropping
This goes at the bottom of a page and is the opposite of a header. footer
To indent text, you can just hit the _____ key. tab
When you slant text, you put it in _______. italics
When you change text or pictures, you are doing this to it. formatting
In an essay, you will use _______ spacing. double
When you send a document to a printer, you are ________ the document. printing
If you make your own margins, you are creating a _______ margin. custom

CPR Crossword

Type
Crossword
Description

People don't act mostly because they are ________ of what to do. unsure
A "Good Samaritan" uses common ____ and a reasonable level of skill" sense
Unusual behavior, odors, sights or ____ are all signs of an emergency.- noises
To obtain consent to perform CPR on someone, state your name and tell the victim that you are _____ in CPR. trained
You do not need to get consent if the person is a child or the victim is ______ to tell you the problem, unable
The three C's.... Check, Call, and ____. care
only move and ______ person if you need to in order to perform proper care injured
you can also move a victim if the scene becomes ______ unsafe
you must check head to _____ when checking a conscious adult. toe
before checking a victim, you must check the ______. scene
if you are unsure what to do, you must _______ 911. call
______ is when there is not enough blood being delivered too all parts of your body and can result from injury or illness Shock
H.A.IN.E.S means high arms in _________ spine endangered
monitor abc's (airway, ______, circulation) breathing
always ask the victim if they are ______ ok
if you feel weakness or numbness on one side of the body this could be results of a ____ stroke
persistent chest pain or discomfort lasting more than 3-5 minutes could be a sign of a _____ heart attack
Use ________ if you are unable to perform full CPR hands only CPR
continue _____ until the scene becomes unsafe CPR
for rescue breathing use the _____ tilt, chin lift method head

coping Skills Crossword

Type
Crossword
Description

Something you do to get your mind and body active; to stay healthy exercise
Please _________ your name at the top of the paper. write
Your learn how to do this inside the lines on your paper when your are little color
You can write your thoughts in this place journal
You go to the theater to watch this movie
When words come out of your mouth talk
You watch this after you finish your homework and before bed time television
You use your ear buds to listen to music
When you are sleepy in the middle of the day during the summer you take a nap
When your room is messy you need it ________it clean
You can do this with your hands or a machine to make clothes sew
when you sit in a quiet place by yourself to focus on calming down meditate
Some times you do this when you are mad, sad or even happy cry
It takes less muscles in your face to do this; opposite of frown smile
You use your legs to do this walk
You need money to go to the mall and do this activity shopping
You need a book to do this activity read
you go outside and plant a garden
an artist likes to paint
Not your family friends
inhale then exhale breathe
you do this at church, when your are in trouble and just before you eat pray
Beyonce can sing and dance
Sometimes you just need to play a fun board game
You __________ a cake in the oven bake
When someone is crying that you care about you may want to give them a hug

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

The Crucible Crossword

Type
Crossword
Description

Abigail and her friends claim that MAry Warren is _________ them. Bewitching
Reverend PArris fears that the rebellion in _________ may spread. Andover
The leader of the court. Danforth
Betty's sickness is something like a _______. Trance
Tituba is a black slave from_______. Barbados
Whose life does Marry Warren save? Elizabeth
Who goes Putnam have denounce people in order to get their land? Daughter
"Goody" is a term of address much like "________". Mrs
Mary gives Elizabeth a _________ when she comes home from the trials. Doll
John Proctor forgets about the commandment "Thou shalt not commit ___________". Adultery
Mrs. Putnam blames the deaths of her children on _______. Witchcraft
Proctor tears up his confession so that it cannot go on the _____________. ChurchDoor
This person is pressed to death at the end of the play.__________ GilesCory
At the end of the play, Abigail ___________ her uncles and leaves Salem. Robs
Why is Elizabeth Proctor not hanged? Pregnancy

High School Graduation Crossword

Type
Crossword
Description

What you say to all of your freinds as you leave goodbye
throw it in the air at the end of the ceremony graduationcap
you recieve this upon graduating diploma
choosing which one to go to after graduating can be difficult college
Don't for get to sign all of your freinds __________! yearbooks
Make sure you smile in all of your _________________! photos
The smartest one at graduation valedictorian
When you recieve your diploma you move your ______________ from right to left. tassel
Listen to the validictorian give his _______________. speech
These invite all friends and family to the ceremony invitations
Pomp & _________________________ Circumstance
Hopefully you get one of these so you don't have to pay too much for college Scholarship
Another word for graduation commencement
BFF Bestfriendsforever
The students as a whole. class
Don't forget to thank them for getting you this far. parents
instructors and coaches teachers
Celebrate till early morning party
The robe you wear gown
They'll be there in the audience cheering you on. Family
You'll look back at these and smile. moments
Don't forget to send these out when all is said and done. Thankyous
General ___________________ Developement Education
Prom, Dance or __________. cotillion

QA S4X Behaviors Observations Bingo Cards

Type
Bingo Cards
Description

Be Warm & Friendly
Set Clear Expectations
Own It
Show Appreciation
Discover Needs
Be an XFINITY Ambassador
Listen & Respond
Make It Effortless
Used the Caller's Name
Sounded Excited About Comcast
Asked Probing Questions
Thanked Customer for Loyalty
Offered a Summary of The Call
Offered MyAccount App
Provided Caller with Empathy
Picked Up on Caller's Cues
Power Words for Confidence
Offered Personal Experience
Discussed Channel Line Up
Used Courtesy Phrases
Heard "I Love My Job" comment
Sounded Authentic & Genuine
Displayed a "Can Do" Attitude
Used Account Clues for Assist

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