Customer Service Word Scramble
Type
Word Scramble
Description

world class
top notch
informative
anticipate needs
thorough
factual
result driven
tone
voice
awareness

Marketing Basics Crossword

Marketing Basics Crossword
Type
Crossword
Description

the process of developing, promoting, and distributing products, or goods and services, to satisfy customers’ needs and wants
the process of developing, promoting, and distributing products, or goods and services, to satisfy customers’ needs and wants
Goods and Services
the idea that organizations need to satisfy their customers while also trying to reach their organizations’ goals
One that buys goods or services
An ardent devotee; an enthusiast
the repeat purchasing of a good or service by a consumer
when an individual reacts to events that occur to the team or player as if the events happened to him or her.
the potential customers with shared needs who have the desire and ability to buy a product
statistics that describe population in terms of personal characteristics
a combination of four basic strategies known as the 4 P’s — product, price, place, and promotion

WHAT ARE SOFT SKILLS? Crossword

WHAT ARE SOFT SKILLS? Crossword
Type
Crossword
Description

The opposite of negative
To turn up the corners of one's mouth
Paying attention to what one is saying
To relate to another's situation
The act of conveying a message to others
Our occupation
Acquired facts and information
I am sorry, for example
to restate a customer's issue for clarity
Keeping the customer on track
saying hello
The part of your voice that should be positive
choices
heartfelt; wholehearted
two or more people communicating are having this
the head of a group
amiable
resolving all concerns in one interaction
the loudness of a sound
the opposite of positive

Customer service Crossword

Customer service Crossword
Type
Crossword
Description

Watch your _____ when speaking to customers
Clarify what is being ____
Have a _____ skin
Focus on the _______
Actively ______
Use supportive ______
Be assertive but not __________
If the caller is upset, stay ______
Focus on the solution, not the ______
This action shows you understand the caller's feelings
It is ok not have all the ______
The customer is mad at the problem, not mad at ______
If you do this, you will calm down
Don't forget to say this before you hang up
Ask permission before you put the person on ____

Customer service Word Search

Customer service Word Search
Type
Word Search
Description

Understanding
Dynamic call
Phone number
Mute button
Thank you
Customers
Computer
Red flag
Good Bye
Courtesy
Emphathy
Friendly
Apology
Voice

Business Communications Crossword

Business Communications Crossword
Type
Crossword
Description

Non-spoken half of conversations.
Video chatting program; sometimes used for business.
Beginning of a paper.
You must be this when presenting.
A part of speaking; how the voice sounds.
The end of a paper.
First thing in a call.
To be efficient you must keep your information and documents in this condition.
Being this helps to maintain customer's and co-worker's respect.
Always have this.
To back up your claims you need this.

Customer Service Week Crossword

Customer Service Week Crossword
Type
Crossword
Description

Recognize with gratitude; be grateful for
Transmit information
A form used in making a request
When a customer's service is not working we submit a ____ ticket
Someone who pays for goods or services
The opportunity to pay a bill late without having services shut off is an
Hear with intention
Watch your ______ when speaking to customers
Work done by one person or group that benefits another
To add autopay a customer must log into
Being of service or assistance
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
The first known use of a ______ was in 1885
Customers that put their services on vacation over the summer are called
If the caller is upset, stay

Customer Service Week Crossword Puzzle

Customer Service Week Crossword Puzzle
Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____.
Another word for internal customer is _____.
Taking personal responsibility for a customer’s complaint is taking _____
You sound more relaxed and friendly when you _____ while talking on the phone.
You start each call with a friendly ____
Offering a customer additional products or services is cross-selling or _____.
With angry customers it’s important to let them do this, _____.
A positive one will make your day better.
The annual celebration of the importance of customer service is _____. (3 words).
Customer complaints should be seen as _____ to improve service.
Delighting your customers means _____ their expectations.
When speaking with customers you should vary the _____ of your voice.
The people you serve each day.
Anticipating problems, heading them off and alerting customers is being _____.
Treat each customer as if they’re the _____ one you’ll deal with that day.
Customers who have their complaints satisfactorily resolved tell an average of how many people?
The most important customer service skill is _____.

What Are Soft Skills Crossword

What Are Soft Skills  Crossword
Type
Crossword
Description

keeping the customer on track
Our occupation
The part of your voice that should be positive
choices
amiable
Acquired facts and information
two or more people communicating are having this
I am sorry, for example
the loudness of a sound
Paying attention to what one is saying
saying hello
heartfelt;wholehearted
the act of conveying a message to others
The opposite of negative
the opposite of positive
to turn up the corners of one's mouth
To relate to another's situation
To restate a customer's issue for clarity
the head of a group

Customer Service Crossword

Customer Service Crossword
Type
Crossword
Description

A facial expression characterized by turning up the corner of the mouth; usually shows pleasure or amusement
Being of servce or assistance
I will always use the _ _ _ _ _ communication principle
Be aware of your _____ when speaking to a customer
Working with a spirit of cooperation and collaboration
Work done by one person or group that benefits others
What device should never interrupt my work
Transmit information
If the caller is upset, stay ____
Someone who pays for goods and services
Hear with intention
Recognize with gratitude; be grateful for

"Carry Him Everywhere You Go "Vocabulary Crossword

"Carry Him Everywhere You Go "Vocabulary Crossword
Type
Crossword
Description

to form or bond
intelligent, smart
an accent
a positive or negative manner
a raspy voice
a firm tone
driven by anxiety
usually
Humiliation, distress or embarrassment
threatening