Customer Service Crossword
Type
Crossword
Description

The ____ before the storm
settlement of differences
Greet every customer with a ____
The transfer of informaton
What is a friendly relationship
she was full of good ____
There is no I in
Lend a hand
Hear with intention
Someone who pays for goods or services
The act of giving hope or support to someone
To accept or tolerate delay
to solve a problem you find a ______
to provide
to recieve input on one's opinion or experience
very concerned about the needs of others

Cutsomer Service Crossword

Cutsomer Service Crossword
Type
Crossword
Description

Recognize with gratitude; be grateful for
Lend a hand
The act of giving hope or support to someone
A facial expression; usually shows pleasure
Work done by one person or group that benefits another
Hear with intention
Transfer of information
Good-natured tolerance of delay or incompetence
Very concerned about the needs of others
To receive input
To solve a problem you find a
Settlement of differences
Shows you understand others feelings
Focus on the
There is no I in

Customer Service Week Crossword

Customer Service Week Crossword
Type
Crossword
Description

Recognize with gratitude; be grateful for
Transmit information
A form used in making a request
When a customer's service is not working we submit a ____ ticket
Someone who pays for goods or services
The opportunity to pay a bill late without having services shut off is an
Hear with intention
Watch your ______ when speaking to customers
Work done by one person or group that benefits another
To add autopay a customer must log into
Being of service or assistance
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
The first known use of a ______ was in 1885
Customers that put their services on vacation over the summer are called
If the caller is upset, stay

Friendship Crossword

Friendship Crossword
Type
Crossword
Description

a person whom one knows
give assistance to
useful
the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset
causing laughter or amusement; humorous
displaying concern for others.
sympathetic pity and concern for the sufferings or misfortunes of others
consistently good in quality or performance; able to be trusted.
expressing gratitude and relief
a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements
giving or showing firm and constant support or allegiance to a person or institution
ready and willing to forgive
the ability to do something that frightens one
free of deceit and untruthfulness

Customer Service Word Search

Customer Service Word Search
Type
Word Search
Description

Customer Service
Sales Assitant
Communication
Satisfaction
Presentation
Acknowledge
Merchandise
Supervisor
Understand
Complaint
Knowledge
Reliable
Courtesy
Greeting
Customer
Attitude
Positive
Welcome
Rapport
Manager
Profits
Product
Connect
Helpful
Listen
Retail
Sales
Smile

Personal Finance Crossword

Personal Finance  Crossword
Type
Crossword
Description

median on exchange
debt instrument issued for a period of more than a year
trusted payment
lending; a grant
putting money to use by purchase or expenditure
monetary payment; received for good or services
a share, right, or title in the ownership of property
preserving
supply of goods kept on hand for sale to customers by a merchant
the amount charge
an estimate often itemized of expected income and expenses

Social Skills Crossword

Social Skills Crossword
Type
Crossword
Description

Back and forth conversation- like a tennis match
The thing that you do to make your appearance neat and clean
View of someone of something
Where you go to get the job done
It is important to do this when working on a team
The limits
Information to help you improve
Meet each other halfway
What your face says
Communicating with no words
Speaking up for yourself to get what you want or need
Acting in a way that respects others and your job
Adjusting to changes
Combined effort, communication is key!
Feeling anxious or being upset by something or someone

Professionalism Vocabulary Crossword

Professionalism Vocabulary  Crossword
Type
Crossword
Description

to build confidence through teamwork and open, candid communication
to treat one another with dignity, and fairness, appreciating the diversity of our workforce and the uniqueness of each person
to say what we mean, to deliver what we promise, and to stand for what is right
– to speak up, without fear of retribution; to be accountable for one’s actions
individual’s attitude toward work and dedication to completing a job
to be truthful in all our endeavors, to be honest and forthright with one another, with our customers and our community
reliable, trustworthy, accountable, steady
being on time
cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause
reflection of opinion, work ethic, initiative
doing something on your own without being told or given special incentive
conducting oneself according to the highest standards of industry
a person who has commanding authority or influence, someone who keeps members focused on a goal, makes sure everyone understands the goal/task, watches the timeline, sets a good example
a set of moral principles, dealing with what is good and bad and with moral duty and obligation
quality or state of being certain
to act or work with another or others, act together or in compliance
following a line of conduct as though it were a profession
response or opinion of a customer or the receiver of a service
form used to grade the employee’s work
treating the customer with utmost respect, listening to customer needs, providing the best product/service to meet customer needs

Marketing Crossword Puzzle

Marketing Crossword Puzzle
Type
Crossword
Description

activity that supports or provides active encouragement for the furtherance of a cause, venture, or aim.
Activity that supports or provided active encouragement for the furtherance of a cause, venture, or aim.
websites and applications that enable users to create and share content or to participate in social networking.
A press release, news release, media release, press statement or video release is a written or recorded communication directed at members of the news media for the purpose of announcing something ostensibly newsworthy
A pull strategy is where interest for a specific product or service is created within a target audience that then demands the product from channel partners.
Actions intended to convince individuals to purchase a good or service.
a thing that motivates or encourages one to do something.
a small open-fronted hut or cubicle from which newspapers, refreshments, tickets, etc., are sold.
In marketing, promotion refers to any type of marketing communication used to inform or persuade target audiences of the relative merits of a product, service, brand or issue.
the activity or profession of producing advertisements for commercial products or services.
Sales promotion is one level or type of marketing aimed either at the consumer or at the distribution channel (in the form of sales-incentives).
the notice or attention given to someone or something by the media
a voucher entitling the holder to a discount for a particular product.
pertaining to or designating a sale in which the buyer in order to get the item desired must also purchase one or more other, usually undesired, items
A marketing approach that demonstrates the goodwill of an organization or individual in order to boost its public relations appeal.
the business of selling products or services directly to the public, e.g., by mail order or telephone selling, rather than through retailers.
the professional maintenance of a favorable public image by a company or other organization or a famous person.
A marketing policy aimed at distribution centers to encourage their promotion of a product or services to their customers.
marketing activities that are executed in retail between these two partners.
an amount to be paid for an insurance policy.
a structured and long-term marketing effort which provides incentives to repeat customers who demonstrate loyal buying behavior.
focuses on touting the benefits, ideas, or philosophies of your business, or its entire industry, to enhance or repair its reputation rather than selling a product or service.
treated as singular or plural Means of mass communication in the form of printed publications, such as newspapers and magazines.
the most expedient means to transmit information immediately to the widest possible audience
a regularly updated website or web page, typically one run by an individual or small group, that is written in an informal or conversational style.
method of placing online advertisements on web pages that show results from search engine queries
The rate at which something occurs or is repeated over a particular period of time or in a given sample.
an activity or series of activities that boost the sales of a product or service, usually in the short-term.
an Internet advertising term for a Web page ad that uses advanced technology

PHONE ETIQUETTE Word Search

PHONE ETIQUETTE Word Search
Type
Word Search
Description

SIDE CONVERSATION
CUSTOMER SERVICE
ENTHUSIASTIC
PERMISSION
STATEMENTS
ETIQUETTE
INTRODUCE
QUESTIONS
TELEPHONE
THANK YOU
UNDIVIDED
ACCURATE
APPROACH
FEEDBACK
RAPPORT
SINCERE
POLITE
GREET
SMILE
HOLD
ASK

Character Traits Crossword Puzzle

Character Traits Crossword Puzzle
Type
Crossword
Description

being courangeous
some who sees the upsides in life
someone who takes charge
some who isn't afraid
someone charitable
someone easy to be with
comforting and easy to be around
filled with anger
wanting something very much
showing envy
not giving sufficient attention
loud
unsettling in a unpleasant way
getting what you want all the time
eager to know or learn something
showing appreciation
being able to work with others
giving someone support
showing a desire to succeed
being competent
immoral or malevolent
domineering
quick to understand
lacking excitement
not much emotion
noisy and disorderly
showing willingness
unpleasantly rough
showing no mercy
lucky
humorous to others
able to obey, listen
fearing nothing, confident
feeling uncertain
full of energy
wanting your way