Type
Word Search
Description

rapport
smile
options
feelings
empathy
interest
reasons
no
information
thank you
please
Name

Rapport Puzzle Word Search

Type
Word Search
Description

Smile
Options
Feelings
Intrest
No
Reasons
Information
Thank you
Please
Name

les salutations ( french greetings ) Crossword

Type
Crossword
Description

Good morning Bonjour
Have a nice afternoon Bon après-midi
Good afternoon Bonsoir
Goodnight Bonne nuit
Hi / Hello Salut
goodbye Au revoir
See you later A tout à l'heure
See you soon A bientôt
See you tomorrow A demain
Have a nice weekend Bon weekend
Have a nice day Bonne journée
Mister Monsieur
Mrs. Madam
Miss Mademoiselle
Yes oui
Non No
Good luck Bonne chance
Please ( formal ) S'il vous plaît
Please ( informal ) S'il te plaît
Excuse me / Sorry Pardon
I'm sorry je suis désolé(e)
Thank you Merci
You are welcome je vous en prie
What's your name? ( formal ) Comment vous appelez-vous?
What's your name? ( informal ) Comment t'appelles-tu
My name is... Je m'appelle
Nice to meet you enchanté(e)
How are you? ( formal ) Comment allez-vous
How are you? ( informal ) Comment vas tu
I am fine ça va bien
I am doing very good ça va très bien
I am okay ça va pas mal
I am doing bad ça va mal
I am doing so so ça va comme ci comme ça
I am doing ça va
I am not doing good ça ne va pas
...and you? ( formal ) Et vous
... and you ( informal ) Et toi
What's up? comment ça va

WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

PHONE ETIQUETTE Word Search

Type
Word Search
Description

ACCURATE
APPROACH
ASK
CUSTOMER SERVICE
ENTHUSIASTIC
ETIQUETTE
FEEDBACK
GREET
HOLD
INTRODUCE
PERMISSION
POLITE
QUESTIONS
RAPPORT
SIDE CONVERSATION
SINCERE
SMILE
STATEMENTS
TELEPHONE
THANK YOU
UNDIVIDED

Social Skills Crossword

Type
Crossword
Description

When you laugh at something it is... Funny
When you are enjoying yourself, you are having... Fun
When you get along with others... Cooperate
Opposite of sad Happy
Opposite of frown Smile
When you tell the truth Honest
Another word for nice Kind
Opposite of rude polite
It is polite to use... manners
Say Please and..... Thank You
Positive or negative... Attitude
Keeping distance from others boundaries
Focus on... Yourself
Use Coping... Skills

Customer Service Excellence Word Search

Type
Word Search
Description

Culture
Emotional Intelligence
Smile
Prompt
Yes
Skilled
Memorable
Interesting
Consistent
Communicate
Understanding
Inviting
Fantastic
Ideal
Amazing
Kind
Welcome
Thanks
Essential
Empathy
Happy
Awesome
Wow
Spectacular
Superb
Outstanding
Excellent

Customer Service Word Search

Type
Word Search
Description

DESK
TELEPHONE
INDEBUS
JOCO
SHARE A FARE
EMAIL EMAIL EMAIL
LOST AND FOUND
BUS PASSES
CALL CENTER
REGIONAL
RIDE KC
METRO
SERVICE
CUSTOMER
PHRASES
POSITIVE
CALM
ASSISTANCE
BREATH
ANSWERS
QUESTIONS
HAVE A NICE DAY
HOW MAY I HELP YOU
MY NAME IS
THANK YOU
MAY I SUGGEST
EMPATHY
WHAT I CAN DO IS
BUILDING RELATIONSHIPS
SMILE
UNDERSTANDING

RESPECT Word Search

Type
Word Search
Description

Responsible
Appreciate differences
Respect property
Respect others
Respect yourself
Honesty
Excuse Me
Helpful
Patient
Courteous
Considerate
Team Player
Trustworthy
Work Hard
Polite
Caring
Language
Manners
Apologize
Share
Happy
Cooperate
Good Listener
Smile
Please
Forgiving
Play Fair
Golden Rule
Thank You
Follow rules
Kind
Friendly

Customer service Crossword

Type
Crossword
Description

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

PPT Crossword

Type
Crossword
Description

When you mark a PPT as final the file becomes Readonly
You can export your handouts to word which option from the File menu must you select Saveandsend
To turn on the Developer ribbon which menu option do you need to select from Options Customiseribbon
What is the keyboard shortcut to launch a presentation straight into slide show mode? F5
A sound effect file that is compatible with powerpoint MP3
To add automatic timings to a presentation you need to use Rehersetimings
Slide Master will be found on which ribbon View
Can hidden slides be seen in the slide show, yes or no No
a .gif is what type of file image
Transitions determines how the .... appear slides
Animations determines how ..... appears on a slide Text
A video file format that can be used in PPT WMV
A hyperlink can be added to text, pictures or objects, true or false? True