The Super Program will automatically Reinstate iPhone Upgrade Program trade-in ___________ for cancelled orders. (Hint: PR3072)
The ____________ History table in SAP is a record of all actions that the Super Program has completed for the trade-in. (Hint: PR3072)
_____________ is the customer’s current iPhone they will be sending back to Apple with a pre-paid trade-in kit. (Hint: PR3072)
The Billing & Payment Widget in __________ is where you can identify an iUp Order.
iUp orders are ___________ for a Reroute or Address Change Request.
CItizen's One is located in this quaint New England town off of Rt. 128.
A customer can request a _________________ if they will not be at the address for the delivery of their upgraded iPhone.
The trade-in was received damaged at the warehouse and a _________ is required.
Apple Store ____________ Customers will trade-in their iPhone at the Apple Store.
The payment type for an iUp order is ____________.
The DC where the customer's old iPhone goes to is called ________________.
Do not change the plant of a ____________.
iPhone Upgrade Program and ____________________ orders can be identified using ZV33 in SAP
The monthly payment amount Citizens One will charge to the customer’s credit card is called the _______________.
All Goodwill Gestures will come into Order Support through ___________.
If AppleCare+ is cancelled on an iPhone Upgrade Program order, the order is placed on a ________________.
Service Specialists will have to escalate a credit request in BOSS to apply a _______________________ credit.
it may take up to 3 _________ before the LIT credit is visible in Toolbox.
_______________ Credit Cards are ineligible on iUp orders.
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