Type
Crossword
Description

keeping the customer on track call control
Our occupation Customer Service
The part of your voice that should be positive Tone
choices Options
amiable Friendly
Acquired facts and information Knowledge
two or more people communicating are having this conversation
I am sorry, for example apology
the loudness of a sound Volume
Paying attention to what one is saying listening
saying hello greeting
heartfelt;wholehearted sincere
the act of conveying a message to others communication
The opposite of negative positive
the opposite of positive negative
to turn up the corners of one's mouth smile
To relate to another's situation empathy
To restate a customer's issue for clarity paraphrase
the head of a group leader

WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

EMPATHY Word Search

Type
Word Search
Description

RESPECT
ATTENTION
POSITIVE
PERSPECTIVE
RESOLUTION
EXPRESSION
SITUATION
REASSURANCE
COMMUNICATION
UNDERSTANDING
RESPONSIVE
CONFUSION
SORRY
FEELINGS
ACKNOWLEDGEMENT
FRUSTRATION
TONE
CUSTOMER
LISTEN
APOLOGIZE

Customer Service Word Search

Type
Word Search
Description

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

Speech Crossword Puzzle

Type
Crossword
Description

To restate or summarize Paraphrase
Paying attention to what we hear Listening
Vibration of sound waves on the eardrum Hearing
"Undivided attention" Active listening
Presenting something thats not yours Plagiarism
1st 10 Amendments Bill of Rights
Hormones released into a bloodstream Adrenaline
A message is communicated Channel
A person who recieves a message Listener
Person who tells the message Speaker
Anything that a speaker communicates to someone else Message
Nonverbal messages sent from listener to a speaker Feedback
Time or place where speech takes place Situation
Rights/Wrongs in human affair Ethics
"400 to 800 words a minute" Spare
Nervous to talk in front of people Stage fright
Focused, organized thinking Critical

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

INTEGERS Crossword

Type
Crossword
Description

The answer to a subtraction problem DIFFERENCE
The set of numbers that include all the positive and negative whole numbers and zero INTEGERS
The answer to an addition problem SUM
Numbers less than zero are called ____________ numbers NEGATIVE
The answer to a division problem QUOTIENT
The answer to a multiplication question PRODUCT
Numbers increasing from smallest to largest are in _____________ order ASCENDING
A number line is a line that shows the position and ____________ of numbers ORDER
Numbers that are decreasing from largest to smallest are in __________ order DESCENDING
The word used in a question that tells you to find the value of an expression EVALUATE
Adding a negative integer is the same as _______________ its opposite SUBTRACTING
Subtracting a negative integer is the same as adding its ______________ OPPOSITE
The symbol > means ' is ______________ than' GREATER
The symbol < means ' is __________ than' LESS
The general name for ALL positive or negative numbers is _____________ numbers DIRECTED

Speech class Crossword

Type
Crossword
Description

Whatever a speaker communicates to someone else Message
The means by which a message is communicated Channel
The person who receives the speakers message Listener
The person who is presenting an oral message to a listener Speaker
The time and place in which speech communication occurs Situation
The messages sent from a listener to a speaker Feedback
Branch of philosophy that deals with issues of right and wrong in human affairs Ethics
The use of language to defame or degrade individuals Namecalling
Name of first 10 amendments of US constitution Bill of rights
Presenting someone else's ideas as ones own Plagiarism
Stealing a speech entirely from a single source Global plagiarism
To restate or summarize an authors ideas in ones own words Paraphrase
Listening to evaluate Critical listening
Organized thinking Critical thinking
Mental imaging Visualization
A hormone released into the bloodstream in response to something Adrenaline
Anxiety over the prospect of giving a speech Stage fright
Controlled nervousness Positive nervousness

Communication Skills Crossword

Type
Crossword
Description

Nodding your head is an example of Minimal Encouragers
In your own words restating what someone has said Paraphrasing
Crossing my arms is an example of what Body Language
Letting you know my feelings in first person is an example of I Statements
My body language should match what I am trying to Communicate
Paraphasing lets the speaker know you are listening and is an opprotunity to Clarify
If someone share along story with me it might be a good idea for me to create a brief statement with the main points. This is an example of Summarize
If my body is slumped down with no eye contact, but I tell you I am fine this might lead to Miscommunication
An I statement should include using first person I, what is impacting you, how it impacts you, and What you would like
Minimal Encouragers are used to let the person know it is okay to continue talking

Social Skills Crossword

Type
Crossword
Description

When you laugh at something it is... Funny
When you are enjoying yourself, you are having... Fun
When you get along with others... Cooperate
Opposite of sad Happy
Opposite of frown Smile
When you tell the truth Honest
Another word for nice Kind
Opposite of rude polite
It is polite to use... manners
Say Please and..... Thank You
Positive or negative... Attitude
Keeping distance from others boundaries
Focus on... Yourself
Use Coping... Skills

Module 3 - Rational Numbers Crossword

Type
Crossword
Description

A member of the set of the whole numbers and their opposites Integer
Zero and all positive numbers that have no fraction or decimal part: 0,1,2,3... whole number
A number that can be written as a/b (a fancy word for a fraction) rational number
Two numbers that are the same distance from zero on the numberline (but in the oppostite direction) opposites
A picture used to show relationshipes between groups of numbers Venn Diagram
A number greater than zero positive number
The answer to a division question Quotient
A number being divided Dividend
The number being divided by DIvisor
A number less than zero negative number
The distance a number is from zero. It is always positive. Absolute Value