Technology in Customer Service Crossword

Electronic communication used by consumers to share ideas, information, opinions, and personal messages.
Offers customers the opportunity to receive and pay bills online.
Online collaboration or training.
Services are designed to meet the customer's schedule.
When the customer needs to talk, the provider can be reached.
Customers prefer quick and accurate answers to service questions.
Selling products, services, or information via the telephone.
Calls that originate with the customer and may include catalog ordering, billing questions, technical support, product use, or other information.
Calls that originate from the call center to the customer and are usually intended to sell products or services, conduct market research, or respond to customer inquiries.
______ is being used to help see what furniture would look like in your home.